• Are you covered under any insurance?
• How does payment work? Do you have a sliding scale?
• What if I’m not sure whether I want to use your services? Do you give free consultations?
• Can I talk to the mediator or co-parenting couselor individually prior to setting up an appointment?
• What is your therapy model?
• Can you professional handle my ex? He/she is really slick, charming and devious/aggressive/crazy.
• Will you evaluate my child? I need you to make custody recommendations but you cannot contact the other parent.
• Are you pro-mother or pro-father?
• Do you perform financial mediation?
• Can you make referrals?

Are you covered under any insurance?
We do not accept direct payment from insurance companies or handle insurance billing for clients. Though we are not panel providers with an insurance company, most insurance companies will accept us for reimbursement for psychotherapy (but not for mediations or evaluations). The client should contact their insurance company for information on reimbursement. We will send you monthly statements with diagnostic codes and necessary information for insurance reimbursement. Mediation and collabrative work are forensic services and cannot be billed to insurance.

How does payment work?
We offer highly specialized services related to family law issues. Our staff have a range of fees. We require deposits in advance so that there is no confusion or conflict that interferes with treatment or evaluation. Deposits may need to be paid in advance to reserve a post appointment time.

For ongoing work, such as mediation or therapy, we keep a valid credit card on file. We accept most major credit cards. The client will also be charged for appointments not cancelled within 48 business day hours. At the end of the month we charge the credit card for all work done in that month and provide a client invoice.

Please call our office for more information about fees and payment procedures at (310) 392-6163 or email at support@lundstrachan.com.

Do you offer free consultations?
We can help you determine what services you require and talk to you about fees and procedures. We can offer free 15-minute conference calls or in-person consultations prior to initiating mediation, according to availability.

Can I talk to the mediator or or co-parenting counselor individually prior to setting up an appointment?
In order to avoid the appearance of a bias toward one side or the other, We do not speak directly to one side or the other about any substantive issues prior to a contract for service. However, you can get a great deal of information about us and our procedures from this web site and we send out emails with information to one person. We set up 15 minute conference call with both parents together, or both of their attorneys, in the case of a mediation.

What is your therapy model?
Our approach is always tailored to the particular challenges being faced by the individual or family. Often we find it helpful to provide education about the normal reactions of family members, both emotional and behavioral, as they proceed through the roller-coaster stages of divorce. Beyond that, we use a family systems model, which takes account of the emotional reverberation which takes place in families. We all have a broad range of diagnostic abilities and will tailor our approach accordingly.

Are you good with children and adolescents?
All the professionals in our office have substantial experience helping children and adolescents of various ages in divorcing families. In addition to their experience in the courts, together they have experience with children in schools, at home and in community settings.

Can you handle my ex? He/she is really slick, charming and devious/aggressive/crazy.
We are trained to assess and treat adult psychopathology in all its forms, from normal reactions to extreme situations to psychosis and psychopathy.

Will you evaluate my child? I need you to make custody recommendations but you cannot contact the other parent.
We do not make custody recommendations as a mediator or co-parenting therapist.

Are you pro-mother or pro-father?
Neither. Our bias is that children should have access to both parents, but our recommendations will be made on the basis of the individual situation of each family.

Do you perform financial mediation?
Our focus is on the mediation of parenting arrangements. We can provide comprehensive divorce mediation, either in conjunction with an attorney-mediator who handles the financial aspects, or in conjunction with attorneys representing each side.

Can you make referrals?
We can make referrals to therapists, attorneys or paralegals, but cannot take responsibility for the work they do.